What is an Informal Organization?
Informal organization refers to the group of people having the same interests and likes that are grouped in an organization. They are grouped to protect their rights of each other in the organization.
The informal organization is also known as unofficial relation or informal group of people that is not formed by the management. It is just opposite to a formal organization. It is developed within the framework of the formal organization due to social interactions and personal relations.
Man is a social animal and wants to maintain social relationships with many social elements. When a large number of people work together in a formal organization, they come into an interaction with each other and develop personal and social relationships on the basis of their likes and interests. The development of such relations among formal members is an informal organization.
Small informal groups are formed in the large formal organization that is informal group is a part of large formal organization. These groups may be based on caste, ideology, language, religion, emotion, tradition or culture, etc.
According to Chester I Bernard – Informal organization is joint personal activity without conscious common purpose through contributing to joint result.
Keith Davis – Informal organization is the network of personal and social relationships, not established or required by formal organization.
The informal organization is not predetermined but it develops automatically among the limited group of people through friendship. This structure plays important role in the effectiveness of organizational performance. The powerfulness of this relation can be seen from the fact that if one member is expelled, sometimes all workers go on strike in support of that member of the group.
This relationship is so much stronger, that it brings a sense of belonging and friendship. This belonging concept influences on productivity and job satisfaction of the members since members motivate each other and also share the knowledge and workload.
Features of Informal Organization
The major features of informal group are as follows:
- It is created on the basis of friendship and some common interests.
- It is not stable and built spontaneously over time.
- It reflects human and social relationships among people.
- It is based on common ideology, language, religion, culture, or tradition.
- It has no prescribed position, responsibilities, and authority.
- The membership of the informal group is voluntary.
- It has no written rules and regulations.
- The authority and responsibility are based on personal acceptance.
- The informal group has its own leaders, goals, and standard.
Objectives of Informal Organization
The informal organization is a natural grouping of people in work areas. It represents the relationships between individuals working in the organization based on personal interests, personal attitudes, emotions, physical locations, age, the similarity of work, etc.
Let’s take a look into objectives/importance of informal organizations:
#1 To Socialize with Others
Man is a social being. He wants to associate with others rather than working alone. The informal organization allows individuals to satisfy their social needs on the job.
#2 To Meet Common Interests
Common interests bring informal relations among individuals working in an organization. The employees face similar work problems as they perform similar jobs thus they want to join a group.
#3 To Develop A Sense of Belonging
People want belonging and friendship in work areas. A shared experience among colleagues develops a sense of job satisfaction among employees. Informal interaction develops attachment among employees.
#4 To Reduce Monotony
The greater degree of specialization routinizes the job and hence increases monotony among workers. The workers experience mental fatigue as they are unable to relate their jobs with the final output. They resort to informal interactions as an outlet over frustration from the job.
#5 To Check On Authority
Informal group forces managers to plan and act more carefully. It serves as a tool to maintain balance on unlimited use of authority.
Advantages of Informal Organization
The benefits of informal organization are as follows:
#1 To Develop A Sense of Belonging
Informal organizations constantly put emphasis on the individual personality of members. This gives a sense of belonging and personal satisfaction among members.
#2 Less Supervision
Informal groups are self-directed and self-controlled. They develop the norms themselves and all members are bounded by those norms. They perform their jobs without the instructions of the manager.
#3 Innovation and Creativity
Individuals experience freedom in an informal organization. They can do jobs in their own ways. This helps to develop innovative and creative ideas in the organization.
#4 Rapid Communication
Members pass information quickly informally. There is no formal channel relay message. All members are the transfers and receivers of the information.
#5 Check On Authority
This organization forces managers to plan and act more carefully. Members check and balance the ultimate authority vested to the manager. Managers can not use the authority for individual benefits.
Disadvantages of Informal Organization
- Members of the informal group can resist changing the instructions provided by the managers.
- Sometimes an informal group of people may give pressure to the manager in such questions that is out of the organizational structure.
- It increases the conflict between the members where everyone tends to be a leader in their group.