What is Communication Flow?
Communication flow refers to the pattern through which information travels within an organization. It involves both upward and downward channels of communication.
Upward communication involves information moving from lower-level employees to their superiors, allowing them to stay informed about progress, challenges, and suggestions. Downward communication, on the other hand, entails the transmission of information from higher-level management to lower-level employees, providing guidance, instructions, and organizational objectives.
An effective communication system is crucial within any organization to ensure the smooth and timely flow of information to its intended recipients. This system helps establish an orderly exchange of information, enabling efficient supervision and control over the activities of junior employees while defining their official responsibilities.
By implementing a well-structured communication flow, organizations can enhance collaboration, decision-making, and overall operational effectiveness.
A successful communication flow relies on clear channels, effective mediums, and appropriate feedback mechanisms. It encourages open dialogue, active listening, and transparency, fostering a culture of information sharing and collaboration.
Furthermore, it ensures that information is disseminated to the right individuals or departments in a timely manner, avoiding delays, misunderstandings, and potential disruptions to work processes.
Types of Communication Flow
Downward, upward, and horizontal communication flows are the common types of communication flows found in the organization.
The flow of information from superiors to juniors in the organization is known as downward communication.
Basically, information on instruction, plans, policies, and direction formally flows from the upper level to the lower levels. Such information is essential to maintain the regular operation of the enterprise and to meet planned objectives.
An appropriate flow of downward information helps make employees responsible and loyal to the organizational goals. The main media of downward communication consist of the regular schedule of work, notices, circulars, memos, etc.
The flow of communication/information from juniors to superiors in a business is known as upward communication. Generally, information on the achievement of work done, the problem faced in performance, suggestions, grievances, etc are communicated from lower levels to the upper level.
Such information enables the management to know what is happening actually in all the departments of the organization.
It helps the manager to maintain effective control over organizational performance and which is a must to complete a managerial job.
The concept of decentralization and delegation of authority can not be fruitful without factual upward information from subordinates. Therefore, in every organization, there should be a proper channel for upward communication.
Sideward or Horizontal Communication
In horizontal or sideward communication, information flows among the employees having an equal level of authority. In such a communication system, employees of the same level exchange their ideas, views, experience, and knowledge with each other.
For example, the exchange of information between a marketing manager and a production manager.
This form of communication is essential to exchange information of common interest and to develop a feeling of teamwork among the employees.
This is helpful to maintain understanding and self-coordination among the managers of the same level, which is ultimately helpful to gain organizational goals.
Read Next: What is Communication Process?