Communication is a must to operate the life of individuals as well as organizations. It is the basis of the transformation of what a person wants to convey to others or an organization to another. He can communicate through verbal and non-verbal means. To make his communication process effective he must have good communication skills.
Many barriers arise in the course of communication. Communication skills are what, overcome the barriers in communication. It is a must responsibility of a communicator, sender, manager, or leader to reduce barriers in communication in order to enhance the flow of information in the organization.
It is essential for the success of both an individual and an organization. A manager is needed to be a good communicator in front of his subordinates. He must have some good communication skills that are helpful for the employee’s motivation and success at the workplace.
Here we learn, top 8 techniques to improve the effective communication skills that are needed to be a good communicator, leader, or manager in the course of communication.
8 Proven Ways To Enhance Communication Skills For Workplace Success
- Effective Listening
- Utilizing Feedback
- Regulating Information Flow
- Two Way Communication
- Simplifying Language
- Avoid Information Overload
- Create An Environment of Trust and Confidence
- Reduce Psychological Barriers
Let’s get to know,
#1 Effective Listening
One of the most essential communication skills is effective listening. Effective listening is a must to understand the message. A manager responds to a message only if he is able to listen to a message properly and understands its meaning.
For this, it is essential to encourage someone to express his/her true feelings, desires, and emotions. Effective listening helps to understand the messages in a said manner. A clear message also helps the receiver to provide a response in a systematic way.
#2 Utilizing Feedback
Feedback is what makes communication successful or fails. It is an important element of effective two-way communication. The communication process is incomplete without feedback, as the sender has no way of knowing whether his communication has been successful or not.
Feedback is essential in both written, verbal or non-verbal communication. Direct and immediate feedback is possible in face-to-face communication. A good communicator must have to develop a two-way communication system for effective utilization of feedback.
#3 Regulating Information Flow
Regulating the flow of communication ensures an optimum flow of information to managers. It reduces communication overload to the managers. The optimum flow of information provides sufficient time for managers to make a detailed study of each and every message.
For this, the exceptional principle should be taken into consideration. This principle states that information that is significant from the policies and procedures of an organization should only be brought to the attention of the manager.
#4 Two-Way Communication
Two-way communication is essential everywhere or an organization to make communication more effective. Both the sender and the receiver should give more attention to fulfill their objectives. In the management hierarchy, there must be a two-way system of communication i.e. from top-level to subordinate level and vice versa.
Top managers should get information from subordinates to know the progress of jobs and problems in performance. It is helpful in making decisions at the proper time.
#5 Simplifying Language
It is one of the important communication skills of a good communicator or sender or manager. As far as possible the communicator should use simple language in communication. The communicator should use the word and sentences considering the knowledge of the receivers to make the effective communication. Because receivers or listeners are a major part of the communication process. Without receivers with whom you communicate?
The use of complex, multi-meaning words and proverbs creates difficulty in the audience’s mind, thus it should be minimized. Due to this, an audience may misinterpret the messages he received. This creates problems in meeting objectives with the sender’s intention.
#6 Avoid Information Overload
A manager receives much information from various sources. This information is the basis of office operation. However, all the information is not equally important in organizational performance.
In fact, because of advances in communication technology, difficulties arise not from the absence of information but from excessive information. Thus, only important information should be taken into consideration and useless information should be discarded.
#7 Create An Environment of Trust and Confidence
In communication, there must be an environment of trust and confidence between the sender and receiver. In an organization, the top manager must create an environment of trust and confidence. It requires that the manager must develop sound policies and put them in writing in front of subordinates. Further, the policies should be administered judiciously and fairly without fear or favor.
#8 Reduce Psychological Barriers
Psychological barriers consist of distrust of the communicator, superiority complex, individual perception, premature evaluation, and no attention, etc. Subordinates should believe in the superior’s messages and implement his instructions and guidelines properly.
The top-level manager should avoid the feeling of superiority complex in communicating information with subordinates. There must be the same perception between the manager and subordinates regarding organizational performance and goals. The manager and subordinates must avoid premature evaluation of messages. And, the receiver must pay attention to information to understand it.